FAQ

Ordering & Checkout

Do I need an account to place an order?
No. Orders on Crisola can be placed using guest checkout without creating an account.

Creating an account is optional and helps with faster checkout in the future, viewing past orders, and receiving quicker assistance from customer support.

Order Changes & Cancellations

Can I change or cancel my order after placing it?
Order changes or cancellations must be requested before 5:00 PM (GMT-05:00) on the same business day the order is placed.

Once order processing begins, changes or cancellations are no longer possible.

Returns & Refunds

What is your return policy?
Returns and exchanges are accepted within 21 calendar days from the date the order is delivered.

To qualify, items must be:

Unused

In original condition

Returned with valid proof of purchase

Complete details are available in our Return, Refund & Exchange Policy.

Return Shipping Costs

Who pays for return shipping?
If the return or exchange is due to customer preference (such as selecting the wrong item or changing your mind), the customer is responsible for return shipping. The original shipping fee is non-refundable.

If the return or exchange is approved due to an error on Crisola’s side (wrong or defective item), return shipping costs are covered by us.

Exchanges

Do you offer exchanges?
Yes. Crisola provides direct exchanges for eligible items, subject to availability.

Customer-initiated exchanges require re-shipping costs

Exchanges approved due to a Crisola error are shipped at no cost to the customer

Damaged Items

What should I do if my item arrives damaged or incorrect?
Please contact Crisola within 24–48 hours of delivery and provide clear photos of the issue. After review, we will assist with an exchange or refund as appropriate.

What if the item is damaged after delivery?
Damage caused after delivery due to customer use, mishandling, or accidents is not eligible for return, refund, or exchange.

Return Review & Refund Timing

How long does return inspection take?
Once a return is received, inspection may take up to 14 business days. Customers are notified once the review is complete.

When will I receive my refund?
Approved refunds are processed within 10 business days and issued to the original payment method. Bank processing times may vary.

Fees

Are restocking fees charged?
No. Crisola does not charge restocking fees on approved returns or exchanges.

Shipping & Delivery

Do you ship internationally?
No. Crisola currently ships within the United States only.

What are the shipping charges?
Shipping fees are clearly displayed at checkout and apply to all U.S. orders.

How long does delivery take?

Processing time: 1–3 business days

Transit time: 6–10 business days

Estimated total delivery time: 7–13 business days

Delivery timelines are estimates and may vary due to external factors.

Will I receive tracking information?
Yes. Once your order ships, tracking details are sent by email.

Privacy & Data Protection

How is my personal information used?
Customer information is used only for order processing, customer support, and improving the shopping experience.

Is my data shared or sold?
Crisola does not sell or rent personal data. Limited information is shared only with trusted service providers required for payments, shipping, and legal compliance.

Can I request data deletion?
Yes. Customers may request access, correction, or deletion of personal data where permitted by law by contacting support.

Cookies

Does your website use cookies?
Yes. Cookies help improve website functionality and user experience. Cookie settings can be managed through your browser.

Payments

When is payment charged?
Payment is charged immediately after an order is placed and successfully authorized.

Why was my payment declined?
Common reasons include incorrect payment details, insufficient funds, bank security checks, or billing mismatches.

Is payment information secure?
Yes. Payments are processed through encrypted systems that meet industry security standards. Crisola does not store full card details.

Pricing & Policy Updates

What happens if a pricing error occurs?
If a pricing error is identified, Crisola may cancel the order and issue a full refund.

Do policies change over time?
Yes. Policies may be updated as needed. The latest versions are always available on our website.

Contact & Support

For help with orders, returns, shipping, or general questions, our support team is available during business hours.

Business Information

Business Name: Crisola
Business Hours: Monday – Friday, 9:00 AM – 5:00 PM (GMT-05:00)
Phone: +1 (737) 366-0371
Email: support@crisola.com

Address:
5900 Balcones Drive, Suite 100
Austin, Texas, United States